Question 1

What is a snagging report?

Accepted Answer

A snagging report documents defects and issues found during a property inspection. It's commonly used for new-build homes (to list construction defects before completion) and for end-of-tenancy inspections (to record property condition when a tenant moves out). SnagMail makes it easy to create these reports with annotated photos directly from your iPhone.

Question 2

How do I create a DPS compliant inspection report?

Accepted Answer

With SnagMail, select the Check-Out Report template when generating your report. It automatically formats your inspection with date-stamped photos, room-by-room grouping, and a schedule of deductions — everything the Deposit Protection Service (DPS) and Tenancy Deposit Scheme (TDS) require as evidence in deposit disputes.

Question 3

Will an adjudicator accept a landlord-produced report?

Accepted Answer

Short answer: yes. UK deposit-scheme adjudicators (TDS, DPS, mydeposits) accept landlord-produced inventories as evidence — provided they're dated, photographic, and shared with the tenant. What gets thrown out at adjudication isn't who produced the inventory. It's missing photos, missing timestamps, no tenant copy, and claims without backing evidence. Per the TDS Statistical Briefing 2024–25, cleaning is cited in 54% of disputes and damage in 49% — both decided primarily on photographic record. Every SnagMail report is dated, photographic, and one-tap shareable with the tenant — the same evidentiary standard a paid inventory clerk delivers, without the £100+ per-inspection fee.

Question 4

Can I use SnagMail offline?

Accepted Answer

Yes. SnagMail is built offline-first. You can create projects, capture issues with photos, add annotations, and generate PDF reports — all without an internet connection. Your data syncs automatically when you reconnect to WiFi or mobile data.

Question 5

How much does SnagMail cost?

Accepted Answer

SnagMail is free to download and includes a 14-day free trial of all Pro features — no credit card required. After the trial, SnagMail Pro is £9.99/month or £79/year (saves 34%). You can cancel anytime through your Apple ID settings.

Question 6

Does SnagMail work for HMO inspections?

Accepted Answer

Absolutely. SnagMail works for any type of property inspection — HMO compliance checks, mid-tenancy inspections, new-build snagging, end-of-tenancy reports, and general property audits. You can organise issues by room and generate professional PDF reports for any inspection type.

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